DEWA would like to point out that the incident in question happened over 18 months ago. DEWA suspended the second defendant pending a court ruling in accordance with the provisions of the law. We would like to clarify that the first defendant (the main defendant) in the case does not work for DEWA. As per the Public Prosecution investigation, the defendant claimed to be an accountant at DEWA in order to get a bribe from the customer. DEWA emphasises that it has strict internal regulations and procedures that govern the relationship between staff and customers, and that DEWA takes action against anyone who affects the rights of its customers.
While DEWA emphasises its compliance with court rulings, it urges all its customers and the public to follow the legal process and report any person or employee asking for money in exchange for providing services illegally. DEWA operates with the utmost transparency and clarity in all its procedures and processes. There are no financial dealings between technicians and customers, as all fees and bills are paid using electronic and smart services, or through the collection points at DEWA’s offices.
DEWA also requests that the media contact it before publishing any cases related to it, especially in cases where no final rulings have been issued.