Dubai Electricity and Water Authority (DEWA) has launched a large-scale campaign called Services Hackathon to study and gather the opinions and feedback of customers, partners, youth, employees, and members of society about its services. This is part of DEWA’s strategy to continuously develop its services by involving all stakeholders and its efforts to improve its services as part of the 2018 improvement cycle of the Hamdan bin Mohammed Smart Government Program. The campaign includes brainstorming sessions for stakeholders including customers, employees, partners, and university students. The aim is to learn about participants’ views and suggestions on the value-added services that DEWA can provide to contribute to promoting the happiness of all stakeholders. The campaign also includes DEWA’s social media accounts as well as an online survey on (www.dewa.gov.ae/serviceshackathon2018). The survey gathers participants’ views to promote DEWA as an organisation that enhances a happier lifestyle in Dubai. Everyone who takes part has the chance to win some great prizes.
“The ideas, feedback, and comments of stakeholders have become essential tools to the ongoing development process of government services and increasing public happiness about them. At DEWA, we strive to learn the ideas, opinions, and comments of stakeholders including customers, partners, university students, the youth, and DEWA staff. This helps us develop innovative initiatives and creative ideas that contribute to the happiness of customers and exceed their expectations. DEWA Services Hackathon supports our efforts to develop value-added services for our customers as part of the 2018 improvement cycle of the Hamdan bin Mohammed Smart Government Program. It also supports our efforts to establish an effective relationship with all stakeholders, and underlines DEWA’s message that it is part of the life of every individual and family, and that it makes every effort to contribute to promoting a happier lifestyle that forms part of the lives of the people of Dubai. This supports DEWA’s efforts to achieve the vision of our wise leadership and the Dubai Plan 2021 to make Dubai the preferred place to live, work, and visit,” said HE Saeed Mohammed Al Tayer, MD & CEO of DEWA.
Marwan Bin Haidar, Executive Vice President of Innovation and the Future and DEWA’s Innovation Team Leader, noted that DEWA adopts two approaches in the Services Hackathon survey to generate ideas and prioritise opportunities for improvement. These are the Quantitative Approach, which involves collecting data using quantitative measurement tools and analysing them using statistical methods; and the Qualitative Approach, which is based on collecting ideas and suggestions for development through discussion panels.
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