DEWA has received The International Standard for Service (TISSE 2012) certificate for 2016 from The International Customer Service Institute (TICSI) after 7 of its centres received a five-star marked with a score of 96.6%, the highest score to date, for making its customers happy. The certificate is a global standard for evaluating major institutions’ customer service, thereby helping them to manage and improve their quality. A team of evaluators from the British Standards Institution evaluated DEWA for TISSE accreditation during the last quarter of 2016.
“We are guided by the directives of HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to establish the UAE as a global leader. This latest achievement is an international recognition of DEWA’s distinction and its leadership in customer service. It adds to DEWA’s ongoing successes, locally and globally, in pursuit of excellence, creativity and innovation, to realise our strategy to achieve our customers’ happiness,” said HE Saeed Mohammed Al Tayer, MD & CEO of DEWA.
“DEWA has made the happiness of customers a strategic priority in line with the UAE Vision 2021 and the Dubai Plan 2021, which both lay out a roadmap containing ambitious initiatives and projects to combine economic development with social development, the sustainability of resources, and environmental protection. This supports DEWA’s efforts to achieve its vision to become a sustainable innovative world-class utility, and that we apply the best world-class practices to provide the best public services. We monitor customers’ happiness with government services on a daily basis. We have various mechanisms in place and constantly follow-up on live, direct and continuous experiences to promote the happiness of our citizens, residents, and all stakeholders. And we adopted a major target in our strategy specifically for stakeholder happiness,” Al Tayer concluded.