In adherence with the Smart Dubai initiative, launched by HH Sheikh Mohammed bin Rashid Al Maktoum, to transform Dubai into the smartest and happiest city in the world, Dubai Electricity and Water Authority (DEWA) announced the closing of its Customer Centre in Al Hamriya from 30 November 2016. This was due to the results of a study which DEWA undertook, to streamline smart transformation. The decision adheres to the Dubai Government’s directives to enhance and develop all government services, to meet and exceed the expectations of residents in Dubai. This also contributes towards achieving the goal set by HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE, and Ruler of Dubai, to reduce the number of visitors to government departments by 80% by 2018.
“DEWA’s vision in inspired by the directives of HH Sheikh Mohammed bin Rashid Al Maktoum, to adopt innovation and creativity in the provision of government services, while improving them to the highest levels. DEWA’s smart services play an active role to support these directives. This will further develop smart services provided to customers, as we intend to manage all Dubai’s facilities and services using smart, integrated systems. DEWA completed its smart transformation less than a year after the Smart Dubai initiative was announced. It will contribute to achieving the UAE Vision 2021, to make the UAE among the best countries in the world, and the Dubai Plan 2021 ensuring that Dubai Government is a distinguished and leading government,” said HE Saeed Mohammed Al Tayer, MD & CEO of DEWA.
“At DEWA, we are committed to keeping up to date with changes, and providing customers with smart, fast, easy-to-use, and integrated services that are available round the clock. Customers are able to activate, or deactivate electricity and water services with a click of a button on DEWA’s smart app. This reflects DEWA’s commitment to use technology to make people happier by increasing the efficiency of its services, and advancing Dubai’s global reputation,” added Al Tayer.
DEWA has launched its ‘Ashal’ (Arabic for ‘Easier’) initiative to inform visitors to its customer happiness centres about the smart app, and smart services. DEWA witnessed an increase in smart adoption reaching 72% in Q3 of this year.